Welcome to EmbeddedRCM. These Terms and Conditions govern the use of our
website and the professional services provided by EmbeddedRCM.
Business Information
Services
EmbeddedRCM provides Revenue Cycle Management and healthcare back-office
support services, including medical billing, accounts receivable follow-up,
charge entry, payment posting, denial management, and related services.
The specific scope of work, pricing, staffing, service levels, commencement
dates, and deliverables will be defined in the applicable quotation,
proposal, Service Agreement, Statement of Work, invoice, or other written
agreement.
Payments
Clients agree to pay fees according to the applicable invoice or agreement.
EmbeddedRCM may accept payments through authorized payment gateways,
including Razorpay, using supported domestic and international payment methods.
For international transactions, currency conversion charges, foreign
transaction fees, card issuer charges, intermediary bank charges, or other
third-party charges may apply.
EmbeddedRCM does not directly store complete credit or debit card
credentials. Payment information is processed through authorized payment
service providers.
Service Delivery
Services will begin according to the mutually agreed commencement date.
Delivery timelines may depend on the scope of work, receipt of necessary
documents, system access, training, approvals, credentials, client responses,
and other operational requirements.
Cancellation and Refunds
Cancellation and refund requests will be processed according to our Refund
and Cancellation Policy and any applicable client agreement.
Fees relating to services already performed, working hours already utilized,
resources already allocated, or setup work already completed may be
non-refundable where permitted by applicable law and the relevant agreement.
Client Responsibilities
Clients are responsible for providing accurate information, required
authorizations, system access, documentation, credentials, and instructions
necessary for EmbeddedRCM to perform the agreed services.
Confidentiality and Healthcare Information
EmbeddedRCM handles confidential information according to applicable
agreements, security requirements, and applicable law.
Where Protected Health Information (PHI) is involved, applicable Business
Associate Agreements and contractual requirements will govern the handling
of such information.
Limitation of Liability
To the extent permitted by applicable law, EmbeddedRCM will not be
responsible for indirect, incidental, special, or consequential losses
resulting from circumstances outside its reasonable control.
Any liability terms in a signed agreement between EmbeddedRCM and a client
will take precedence over these general website Terms and Conditions.
Governing Law
Unless otherwise specified in a signed agreement, these Terms and Conditions
are governed by the applicable laws of India.
Contact
For questions concerning these Terms and Conditions:
02
Refund and Cancellation Policy
Cancellation of Services
Clients may request cancellation by contacting:
Cancellation will be processed according to the applicable Service Agreement,
Statement of Work, quotation, proposal, or other written agreement.
Refund Eligibility
Because EmbeddedRCM provides professional and manpower-based services,
payments relating to services already completed, hours already worked,
resources already allocated, or agreed setup and onboarding activities may
not be refundable.
Refunds may be considered for:
- Duplicate payments
- Incorrect amounts charged due to billing errors
- Payments received for services EmbeddedRCM is unable to provide
- Other situations mutually agreed in writing
Refund Requests
Refund requests should be sent to
info@embeddedrcm.com.
Please include:
- Client or company name
- Invoice number
- Payment transaction reference
- Amount paid
- Reason for the refund request
Complete refund requests will normally be reviewed within 5 business days.
Refund Processing
-
If a refund is approved, EmbeddedRCM will initiate the refund to the
original payment method within 7 business days of approval.
-
After initiation, it may take approximately 5–10 business days
for the refund to appear in the client's account, depending on the payment
gateway, card issuer, banking institution, and country.
International Payments
Foreign exchange fees, currency conversion charges, international card fees,
bank charges, and similar third-party charges may not be refundable by
EmbeddedRCM.
Contact
03
Service Delivery Policy
EmbeddedRCM provides professional Revenue Cycle Management and healthcare
back-office support services remotely.
Services
Our services may include:
- Medical billing support
- Accounts Receivable follow-up
- Charge entry
- Payment posting
- Denial management
- Revenue cycle support
- Other agreed healthcare back-office services
Service Commencement
Services will begin on the commencement date agreed between EmbeddedRCM and
the client.
Service commencement may depend on:
- Execution of applicable agreements
- Receipt of payment where applicable
- Client approvals
- System or software access
- User credentials
- Training and process documentation
- Security and compliance requirements
Delivery Method
EmbeddedRCM provides services electronically and remotely.
No physical products are shipped as part of our standard RCM services.
Reports, work updates, deliverables, and communications may be provided
through approved email systems, secure client applications, portals,
meetings, or other mutually approved channels.
Delivery Timeline
Service timelines depend on the scope and complexity of the applicable engagement.
Specific turnaround times, schedules, productivity requirements, staffing
levels, and Service Level Agreements may be detailed in the applicable
Service Agreement or Statement of Work.
Client Dependencies
Service delivery may be delayed if EmbeddedRCM is awaiting client information,
access, approvals, documentation, credentials, clarification, or other
required inputs.
International Clients
EmbeddedRCM may provide remote professional services to international clients,
including organizations located in the United States.
Payments may be collected through approved international payment methods or
authorized payment gateways.
EmbeddedRCM respects the privacy of website visitors, prospective clients,
clients, and business contacts.
Information We May Collect
We may collect:
- Name
- Company name
- Business email address
- Telephone number
- Information submitted through contact forms
- Billing and transaction details
- Service inquiries
- Business communications
- Technical website information where applicable
Payment Information
Payments may be processed through authorized third-party payment providers,
including Razorpay.
EmbeddedRCM does not intend to directly store complete credit or debit card information.
How We Use Information
Information may be used to:
- Respond to inquiries
- Provide professional services
- Communicate with clients
- Prepare agreements and proposals
- Process and reconcile payments
- Issue invoices
- Maintain business records
- Improve website functionality
- Prevent fraud and unauthorized activity
- Meet legal, contractual, regulatory, and compliance requirements
Protected Health Information
EmbeddedRCM provides services to healthcare-sector businesses.
Protected Health Information, patient information, medical records, or
other sensitive healthcare information should not be
submitted through public website forms unless a specifically approved
secure process is being used.
Where EmbeddedRCM processes PHI on behalf of a healthcare client, the
applicable Business Associate Agreement, contractual requirements, security
controls, and relevant laws will govern the handling of such information.
Information Sharing
EmbeddedRCM does not sell personal information.
Information may be shared with authorized service providers where reasonably
necessary for business operations, including:
- Payment processors
- Technology providers
- Hosting providers
- Security providers
- Professional advisers
- Communication service providers
Information may also be disclosed where required by law or valid legal process.
Data Security
EmbeddedRCM uses reasonable administrative, organizational, and technical
safeguards designed to protect information from unauthorized access,
disclosure, alteration, loss, or misuse.
Data Retention
Information is retained only for as long as reasonably required for business,
contractual, legal, regulatory, accounting, and compliance purposes.
Privacy Requests
For privacy-related questions or requests, contact
info@embeddedrcm.com.
Contact
For questions regarding our Revenue Cycle Management services, payments,
refunds, service delivery, partnerships, or general business inquiries,
please contact us.
Customer Support
For service, billing, or payment-related questions, email
info@embeddedrcm.com.
We aim to acknowledge customer inquiries within 2 business days.
Payment and Refund Support
For duplicate payments, incorrect charges, cancellations, or refund requests,
please contact info@embeddedrcm.com.
Please include your company name, invoice number, transaction reference, and
reason for contacting us.
Business Hours
Monday–Friday
9:00 AM–6:00 PM IST
Support outside standard business hours may be provided according to the
applicable client agreement.
